Founder / Senior AI & Transformation Consultant, Army Strong PM Consultants, LLC (ASPMCS)

January 2024 to Present

Founded and operate ASPMCS as an enterprise transformation and agentic AI consulting practice. Authored JUA and ASPM-Agent as a production two-system agentic AI architecture on the Anthropic Claude API, Neo4j Aura, and RAG patterns. Designed a DMBOK-aligned data operating model spanning MariaDB, Airtable, Ardoq, Neo4j, and AWS. Active strategic capability partnership with S2E Transformation Inc. (Whynde Kuehn, Founder and Managing Director, author of Strategy to Reality) on co-creating veteran-to-civilian workforce transition learning resources. Pursuing organizational membership in the Anthropic Claude Partner Network.

HR Project Manager, Client-Side, RWE Americas (SAP SuccessFactors HR Transformation)

June 2026 to September 2026

Client-side HR project manager for a migration from ADP Workforce Now to SAP SuccessFactors Employee Central and Employee Central Payroll, embedded in the joint program management office with the client IT project manager and the system integrator's project manager. Coordinated 17 business-unit leads across Employee Central, Payroll, Time, Compensation, Benefits, Onboarding, Finance, Integrations, and Talent. Converted 7 stakeholder interviews into 18 testable requirements traced to named test scenarios. Mapped roughly 16 business processes to roughly 18 SAP standard process flows to surface the fit-to-standard delta. Consolidated a register of 180-plus requirements and stood up RAID discipline with a weekly leadership dashboard. Framed the go-live scope decision with a four-harm blocking test: pay failure, legal or hard-date breach, data-integrity corruption, and undeferrable Day-1 transactions.

Senior Business Process Consultant, Advance Solutions (Client: Wells Fargo)

March 2026 to May 2026

Data center visibility MVP: demand, capacity approval, and workshop delivery. Wrote the current-state infrastructure demand process from the client design and the workshop record. A demand advanced when its evaluation tasks closed while the authority to approve it was still undefined. Named the missing exception paths for stale configuration data that blocked demand validation.

ServiceNow SPM Technical Consultant, Optomi (Client: Fortune 50 Healthcare Payer)

October 2025 to January 2026

Diagnosed systemic SPM portfolio failures including ghost hours, cross-pillar leakage, over-allocation, and plan sprawl (80-plus resource plans per project). Built a modeled business case of $837K in annualized waste against a $58K remediation investment, a modeled 1,486% return on investment. Engineered an evidence-backed SPM stabilization model linking story points to velocity, capacity, and cost. Designed Lean Six Sigma experiments and PDCA cycles correcting time charging, resource planning, and demand intake.

ServiceNow PM / Business Systems Analyst, Robert Half (Client: Amicus Therapeutics)

April 2025 to July 2025

Managed multi-phase ServiceNow initiatives spanning SPM, CSM, and Employee Center rollout. Persona-based training and communication strategy delivered a 35% increase in self-service adoption with reduced Tier 1 support demand. Conducted user engagement surveys to identify resistance points and translated user feedback into functional requirements.

Senior Engagement Manager, eSolutionsOne (Client: ServiceNow)

February 2025 to April 2025

Led end-to-end ServiceNow implementations across SPM, ITSM, ITOM, and CSM. ITOM initiatives (Discovery, Service Mapping, Event Management) delivered 30% operating efficiency improvement. CRM and portfolio enhancement delivered 40% increase in user engagement and operational efficiency. Aligned platform configuration with CMDB and CSDM.

Business Analyst / IT Project Manager III, BAE Systems

January 2022 to November 2024

Led ServiceNow SPM intake and demand workflow transformation, achieving a 25% reduction in approval cycle times. Identified governance and configuration gaps and recommended configuration-first remediation. Managed cybersecurity, infrastructure, and application modernization workstreams end-to-end inside ServiceNow PPM. Delivered a 40% reduction in security incidents, 25% reduction in IT costs, and 100% on-time, on-budget delivery across portfolio.

St. Michael's Learning Academy (SMLA) ServiceNow Support Specialist Program

Veterans SkillBridge Program • Course Designer and Career Transition Support • March 2026 to Present

Designed a multi-phase ServiceNow apprenticeship program for transitioning servicemembers and veterans. Built a CMDB and CSDM 5 first technical curriculum integrating ITSM, ITOM, SPM, and Business Architecture. Established a novice-safe DMAIC framework for live-environment practice. Veterans learn to translate military experience into enterprise value through system stability, capability alignment, and disciplined execution.

• One-to-one career transition package for each assigned learner: fact sheet, veteran-to-program crosswalk, resume, career map, gap analysis, and LinkedIn
• Certification pipeline: CSA, CIS-ITSM, CIS-CSDM, CIS-PA, ITIL 4, Business Architecture
• Phased structure with execution logs, leader books, and coaching briefs
• STP-format task authoring loaded directly into Smartsheet
• Individualized learner coaching supported by the JUA agentic AI co-pilot

FloodOps: Doctrine-Grounded Agentic Platform for Civilian Emergency Management

IEEE Response Quest Challenge submission • Under confidential review

Agentic decision-support platform applying U.S. Army training-cadre doctrine to civilian flood emergency management. Details held back pending publication.

Field-Level Maintenance Architecture (FLMA)

Presented at the 2026 AI4SE and SE4AI Research and Application Workshop, Systems Engineering Research Center, Stevens Institute • September 2026

Systems engineering case study on Army field-level maintenance. Army maintenance doctrine is published by role and by task, but not by the work as it flows between them. First published figure: the handoff map, DA Pam 750-1 (2026) Figure 4-1 redrawn as a cross-functional process map.

James Unified Framework (JUF)

Step-Wise Readiness Method

Foundation-first, framework-convergent readiness instrument for ServiceNow and Enterprise Architecture assessments. Converges DMBOK, TOGAF, ITIL, PMI, BIZBOK, Disciplined Agile, CSDM, and the EA Wheel into a single instrument that produces a coherent, defensible assessment artifact across multiple bodies of knowledge.

James Unified Agent (JUA) + ASPM-Agent

Production two-system agentic AI architecture

Built on Anthropic Claude API, Neo4j Aura knowledge graphs, and Retrieval-Augmented Generation patterns. Automates portfolio analysis, governance diagnostics, and decision-support workflows for PMO and EA practice. JUA is the engagement co-pilot and canonical engagement workspace; ASPM-Agent is the lab and R&D knowledge layer, intentionally siloed.

Synthetic OCM Simulator

Pre-implementation adoption simulator

Tests adoption strategies, change saturation, and behavioral risk before platform changes hit production. Operationalizes I-O psychology and Prosci ADKAR constructs as a structured rehearsal environment for organizational change.

DMBOK-Aligned Data Operating Model

Enterprise data governance pattern

Spans MariaDB, Airtable, Ardoq, Neo4j, and AWS Kendra. Foundation data serves as authoritative source for analytics, AI, and decision support, with all six DMBOK data-quality dimensions instrumented natively in the agent run-log layer.

Top-Down GCSS-Army Training Reform

2nd Brigade, 1st Armored Division • Operation Inherent Resolve, Task Force Spartan • 2018 to 2019

Authored top-down GCSS-Army (SAP-based ERP) training reform recommendation that was incorporated as theater policy across Task Force Spartan. Diagnosed and led remediation of systemic GCSS-Army database mismanagement issue first identified by 1st Theater Sustainment Command.

Operation Torque Wrench: Battalion Maintenance Training Exercise

4th Battalion, 27th Field Artillery • 5 to 9 December 2016

Battalion-level Maintenance Training Exercise structured as a multi-stakeholder change initiative. 10 Lines of Effort across a 3-phase concept (Plan/Prepare, Daily Execution, Index/Evaluate), tasking sync matrix across 5 days and 4 batteries, 24-slide brigade MTX presentation, closed with formal After-Action Review.

2-1 AD Company Executive Officer (XO) Course

2nd Brigade, 1st Armored Division • 2018 to 2019

Brigade training program for prospective Company Executive Officers. Curriculum covered Command Maintenance Discipline Program (CMDP), Command Supply Discipline Program (CSDP), and GCSS-Army operations. Delivered across multiple iterations.

BDE Consolidated Tank and Bradley RESET Program

2nd Brigade, 1st Armored Division • 2018 to 2019

Brigade-scale operational plan covering 6 Tank RESET bays, 13 Bradley RESET stations, three Courses of Action with measurable end states. Brigade-level OPORDs and FRAGORDs governing maintenance operations across the Brigade Combat Team.

Business Architecture Guild Reference Model Teams

2026 to Present

Member of three Business Architecture Guild teams: Government Reference Model, Common Reference Model, and Organization Design and Business Architecture Alignment. Certified Business Architect (CBA) Level 1, August 2026.

ASPMCs Foundation-First, Framework-Convergent Doctrine

Original civilian enterprise doctrine

Puts principles, baselines, readiness, gates, and evidence ahead of framework adoption. Resists wholesale adoption of SAFe, DA, ITIL, IT4IT, or TOGAF in favor of tailoring to client reality. Prefers SIPOC over generic value streams when supplier or customer relationships are material.